Appointments and Cancellation Policy
  • AUTOMATED SPA SERVICES are available by appointment 7 days a week. We do accept walk-ins, but please keep in mind, we may not have the service of your choice available and you may be required to wait. We do recommend scheduling your appointments ahead of time to reserve your preferred time.
  • We recommend making appointments for all services except for tanning & spray tan as early as possible to ensure that we can accommodate you with your choice of time. Please call us at 860-671-1727 to book or cancel all appointments.
  • We understand that occasionally you may have to cancel an appointment with us. However we request 24 hours notice of any cancellations or rescheduling of your appointment. If you cancel the SAME DAY or NO SHOW for your appointment, we will be deducting your next treatment.
  • Medical SPA appointments require a minimum $50 deposit upfront. Should you cancel SAME DAY or NO SHOW, you will lose your deposit. If you purchase a package in advance and you cancel same day or now show, you will loose $50 value to your purchase.
We Suggest to Arrive 15 Minutes Early

This gives you a few minutes to check in at the reception desk, use the restroom, fill out the appropriate questionnaire/paperwork according to what services you are receiving.

Late Arrivals

If you are running more than 10 minutes late we will try our best to accommodate you. However, we do value the appointment time of all of our clients so it may be necessary to shorten your service or reschedule your appointment at the manager’s discretion.


Payments for services by cash, Visa, MasterCard & Discover are accepted. The prices are subject to change without notice.

Refund Policy

Our intent is for each customer to be 100% satisfied with our services. Services received cannot be refunded:

  • No refunds are given for gift certificates.
  • No refund is given for partially used package purchases because they are purchased at a discount.
Personal Items

We are not responsible for loss or damages to personal items. Please keep them with you during your appointment.


We do not expect gratuities for any of our SPA services.

Gift Certificates & Vouchers

Gift certificates and redeemed vouchers that are expired will not be accepted after the expiration date. No gift certificates or redeemed vouchers will be accepted once this amount of time has passed. If you wish to cancel your voucher prior to service, please do so directly with the online merchant.

Services Performed

Services performed are at your own risk. Redness, soreness, and irritation are possible side effects of some medical SPA treatments and will be explained to you prior to the treatment. You are responsible for notifying your technician if you are pregnant, taking any medications, or have been diagnosed with an illness as this may make you ineligible for treatment. The spa has a right to decline services.

Devices and services offered at UNIVERSAL AESTHETICS, LLC are not substitutes for regular medical care. For medical assistance and treatment see your medical doctor or alternate health care professional.

in case of medical emergency, call your doctor or 911 immediately.

IMPLIED INDEMNITY / RELEASE: The infrared heat, light, laser, ultra sound, uv or uv-less tanning and all other services and therapies offered by UNIVERSAL AESTHETICS, LLC are intended for the possible beneficial effects as set forth on the website or explained, but are not sold as a cure for any disease. You are advised to consult with your physician and health provider before utilizing them if you have any concerns about them affecting your health. The purchaser of some our services and products must understand that our devices, therapies and services have not been evaluated by FDA. The purchaser is assuming full responsibility for the risk associated with using the infrared heat, light, laser, ultra sound, UV or UV- less tanning and all other services and therapies provided by UNIVERSAL AESTHETICS, LLC. Further, this will constitute an implied indemnity that the client of UNIVERSAL AESTHETICS, LLC agrees to indemnity and hold harmless enlighten tan & spa, llc and it’s owners, employees and technicians from any consumer claims against them or against the products or services used or purchased from UNIVERSAL AESTHETICS, LLC.